Shipping and Returns

Jenon Accessories Shipping and Returns Policy

Welcome to Jenon Accessories, where your satisfaction is our priority. Below you will find comprehensive information about our shipping and returns policy to ensure a seamless shopping experience.

Shipping Policy

Shipment Processing Time

All orders at Jenon Accessories are processed within 3 business days. Please note that shipping during weekends and holiday periods may be limited, but specific details will be provided based on the chosen shipping option during checkout.

Shipping Rates and Delivery Estimates

We utilize Royal Mail for our deliveries. Here’s a breakdown of our shipping options:

Shipping Option	Cost
Free UK Delivery (orders > £50)	£0.00
Standard Delivery (second class)	£5.49
Next Day Express 24	£10.45

While we make every effort to ensure timely delivery, there might be instances where external factors affect the delivery time. If your order doesn’t arrive as expected, please contact us at [email protected].

Shipment to P.O. Boxes or APO/FPO Addresses

We’re pleased to ship to P.O. boxes and APO/FPO addresses at no additional charge. International shipping rates and rules may apply based on the delivery location.

Shipment Conbfirmation and Order Tracking

Once you place your order at Jenon Accessories, we’ll pick, pack, and post it within 24 hours. An email notification will be sent once the order is shipped. If your chosen postage option includes tracking, you’ll receive the tracking number in this email. Our courier might also reach out directly via email or phone with additional tracking details.

Customs, Duties, and Taxes

Please note that Jenon Accessories is not responsible for any customs and taxes applied to your order. Any fees imposed during or after shipping are the customer’s responsibility.

Damages

In case any products are damaged or lost during shipping, please get in touch with the shipment carrier or our support team to file a claim. Ensure you keep all packaging material and damaged goods for the claim process.

Returns and Refund Policy

Thank you for choosing Jenon Accessories. Below is our policy on refunds and returns to help you navigate the process with ease.

Conditions for Returns

For your goods to be eligible for a return, please ensure the following:

• The goods were purchased within the last 30 days.
• The goods are in their original packaging.

Please note that earrings or other jewellery items are non-refundable and are non-exchangeable due to hygiene reasons.

Returning Goods

You are responsible for the cost and risk of returning the goods. Please send the goods to the address provided upon initiating the returns process. We recommend using an insured and trackable mail service to prevent damage or loss during return shipment. Refunds will be issued upon receipt of the returned goods.

Gifts

If the goods were marked as a gift and directly shipped to you, a gift credit will be issued upon receiving the returned product. If the goods were not marked as a gift or the gift giver received the order to be given later, the refund will be sent to the gift giver.

For any queries regarding our Shipping and Returns Policy, please contact us at [email protected].